❓ Frequently Asked Questions
Are my photos or videos uploaded to external servers?
Never. I built Onn Photo Cleaner on a strict 100% on-device architecture. All AI duplicate scanning, facial sharpness checks, OCR receipt recognition, and media compression run locally on your iPhone using Apple’s Vision framework and Neural Engine. None of your photos, videos, or metadata ever leave your physical device.
How do I recover photos I accidentally deleted?
Whenever you delete photos in Onn Photo Cleaner, iOS safely moves them into your system "Recently Deleted" album inside Apple’s native Photos app. In accordance with standard iOS protection, you have 30 days to restore any photo before it is permanently erased.
How does video and photo compression work?
PhotoCleaner uses Apple’s native High Efficiency Video Coding (HEVC / H.265) and lossy HEIC/JPEG engines. Bulky 4K and 1080p videos can be compressed by up to 75% with virtually imperceptible visual difference, freeing up massive device storage.
How does the AI duplicate detector choose the "Best Shot"?
The on-device algorithm evaluates each shot in a duplicate or burst group across multiple criteria: image sharpness, open eyes, smiling faces, and camera resolution. It automatically marks the best shot as the keeper so you don’t have to compare them manually.
How do I restore my Pro purchase on a new device?
Open Onn Photo Cleaner, tap the Settings icon (top right), and tap "Restore Purchases". As long as you are signed into the same Apple ID used for the original purchase, your Pro access will immediately restore with zero extra charges.
How do I cancel or manage my subscription?
All subscriptions are securely processed and managed by Apple. To manage or cancel, open your iPhone’s Settings app > tap your Apple ID profile (at the top) > tap Subscriptions > select PhotoCleaner > tap Cancel Subscription.
📬 Direct Support & Feedback
Have a question, encountered a bug, or want to suggest a new feature? I typically respond within 24 hours.